To save you money and increase productivity in-line with your business requirements, a team of highly qualified infrastructure specialists will be available to you as part of our Managed Services Agreement.
Not only does 20 Squared advise on key decisions as far as your infrastructure is concerned, but also proactively monitors the performance of the design from a productivity and a cost perspective and will recommend changes, where needed. The initial take-on process for our SLA will be managed by one of our Infrastructure specialists to ensure that the move to our managed services infrastructure is seamless and complimentary to your business and employees.
Service Desk
Irrespective of the nature of the experienced IT problem, clients can dial 012 809 1800. 20 Squared Service Desk will respond and from that moment 20 Squared will manage the user’s call through to resolution. The client may also log a call via email, which in certain instances, can be a more efficient way of gathering technical details such as screen shots or error messages.
Our Clients do also receive a monthly report supplied to their management detailing various Support Incidents.
